Customer Testimonials

I’ve been a customer of this company for almost 10 years. They’ve always been professional helpful and informative. Great team consistent thank you just Chesrown GMC Buick Delaware Ohio

great service

Desmond, Matt and Nick were very helpful and congenial in helping my wife and I in finding our new vehicles. At no time did we feel pressured to make a purchase; they explained all of the vehicle's options and all of the financial terms so that we understood exactly what we would be paying for the vehiecles that we were purchasing and leasing. We will not hesitate for service and purchases in the future.

The last time I had the car in for door panel replacement and door lock switch replacement was a good experience. The piece behind the door handle fell out, I put it back, it fell out, I put it back..... I would like to glue this or fix it so it will not fall out! This visit was about 3 hours, so I didn't think that was bad as far as how much time I was without my car. The car has been clean and brought to the service area quickly all three times I have been there. I stopped ... Read More

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Google - Sep 27, 2026

The last time I had the car in for door panel replacement and door lock switch replacement was a good experience. The piece behind the door handle fell out, I put it back, it fell out, I put it back..... I would like to glue this or fix it so it will not fall out! This visit was about 3 hours, so I didn't think that was bad as far as how much time I was without my car. The car has been clean and brought to the service area quickly all three times I have been there. I stopped one day to make an appointment to get an oil change and see how much it would cost to get the door lock on driver's door working and the headliner placed into the driver's door pillar. I had also received a notice about a recall. When I came for the first appointment I left the car at 10:00 and had my daughter pick me up to get something to eat. I called about 12:30 and was told that the appointment time had been for my check-in person and he was presently busy with another customer - he would call me back. The return phone call came about 2:45 - the recall item is not yet available. The door lock would have to be ordered - he wasn't sure the car would be available for pickup same day. The headliner/pillar was fixed; he didn't have anything about an oil change. I picked the car up about 3:30. The next time I brought the car in the mechanic found that someone had superglued the switch and so the door panel would have to be replaced - at my expense. This time I did get the oil change. And then a door panel was obtained and I brought the car back for the door lock switch and panel to be replaced. I was informed the recall for the backup camera is still not available. I have wished for many years that I would have bought previous vehicles at this dealership because of the radio and TV advertisements. I have moved further away and it is not convenient to drop the car off; no mention was made of a loaner vehicle, or even rental, if it was necessary to keep mine. I'm still not sure what is happening about the recall item.

The service was great, and most of the staff were very nice and friendly.

Service advisor was very helpful. And answered all my questions,and was very polite. Great service

I bought my 2012 Chevy Impala new at Chestown and they included the lifetime free oil change/tire rotation package. Almost 15 years later with 120,000 miles and I'm still bringing the car in for service. Everyone at the dealership is polite and borderline friendly, but I do have a couple issues with service: 1) Make sure you get the out-the-door price for any service. Feeling a little guilty about all those free oil changes, I decided to let them do my transmission flush despite them being $40 more expensive than my local shop and I do most of my maintenance myself. Questioning the ... Read More

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Google - Sep 24, 2026

I bought my 2012 Chevy Impala new at Chestown and they included the lifetime free oil change/tire rotation package. Almost 15 years later with 120,000 miles and I'm still bringing the car in for service. Everyone at the dealership is polite and borderline friendly, but I do have a couple issues with service: 1) Make sure you get the out-the-door price for any service. Feeling a little guilty about all those free oil changes, I decided to let them do my transmission flush despite them being $40 more expensive than my local shop and I do most of my maintenance myself. Questioning the surprise $30 "shop fee" charge on my invoice, I was informed that that's their standard policy. 2) If you were going to list a multi-point inspection, make sure you do a multi-point inspection. Since I take care of most of the maintenance on my vehicle, I knew there were a few issues with the car before I took it in for my last oil change... - Emergency brake is non-functional - Passenger high beam headlight is burnt out - The engine and cabin air filters sorely need replaced All of these were marked as being inspected and passed inspection. In addition, I just changed my brakes myself 2 months ago and my brake pad thickness is listed at 4 mm... Interesting? Especially since I'm not racing this car and it mostly gets driven on the highway. I would still buy a vehicle at this dealership but I am concerned that someone without the same knowledge of their vehicle may be a little too trusting.

Chesrown staff was great to deal with will do business again!!

I worked with Mike and he was very nice and helpful. He wasn’t pushy and made you feel comfortable. Great atmosphere and I’d definitely come here again

Very nice experience.

Enjoyed working with sales team, made shopping for a vehicle much easier.

Had a good time getting my first truck and then being able to help me out of my situation, I couldn’t be more thankful to chesrown

Had recall on my 2023 Malibu. Was handled quickly and professionally..

Great staff, quality and reliable service and reasonable prices. I bought my car at Chesrown and will always have it maintained there. They stand by their sales and service!

Desmond was a delight to work with!

The dealership helped turn an otherwise frustrating experience into a positive situation. When I became aware that replacing instead of repairing my truck was a reality, I was not the happiest as anyone can imagine in that situation, to the point I was leaning away from purchasing another GM product but Chesrown not only spoke with me on many options but also offer a phenomenal warranty package and it restored my confidence in the brand. To be honest, if not for Chesrown I would have gone with a different brand of truck. I have already referred them to many family ... Read More

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Google - Sep 16, 2026

The dealership helped turn an otherwise frustrating experience into a positive situation. When I became aware that replacing instead of repairing my truck was a reality, I was not the happiest as anyone can imagine in that situation, to the point I was leaning away from purchasing another GM product but Chesrown not only spoke with me on many options but also offer a phenomenal warranty package and it restored my confidence in the brand. To be honest, if not for Chesrown I would have gone with a different brand of truck. I have already referred them to many family and friends.

Tom was very helpful and went above and beyond for us. This was my second vehicle purchase from Chesrown and Tom. I will def be a returning customer.

Great customer service and fast oil change second car we have bought here todd is the best

Second service on my 26 Equinox. Asked them to look at my drivers side wiper blade that has streaked since new. Replaced it for me and still in and out in 45 to 50 min. Chesrown has been great for the last 8 years we have worked with them.

Very nice people easy to work with

Quick clean and on point.

Amazing place to buy a car! I got my bronco from here and they really helped me figure it all out as I was buying a car for the first time by myself! Quicker process than any other place!

Efficient and quick. In and out within an hour.

Quick and friendly service

Great service and friendly people.

Ryan and Michael were amazing at getting me into my new vehicle. I had my kids with me and everyone was so friendly with them

Excellent experience

Was impressed with how quick they were able to complete the service on my truck

Always fast with my free oul change and tire rotation. Friendly

Everyone i dealt with was friendly. The service my car needed as well as the cost was clearly explained to me. My car was repaired quickly and correctly. I will continue to go to Chesrown for any future service needs.

Service appointment was smooth and the people are the best! Would always recommmend!

This is the second vehicle we have purchased here. Would purchased again.

My appointment was on time and efficient. Customer service was excellent explained everything gave me options.. Very friendly environment.

Had appointment for service. As soon as I pulled into the bay I was greeted and taken care of by James Dean. Very nice, friendly man. We went into the waiting area and saw our salesman Devin Dameron and went down to his desk a talked with him the whole time the car was serviced. As we approached and left Devin’s desk we were greeted by several employees. This is such a friendly group of people! We absolutely love this place!!

Great experience.

James Dean was my service writer.He handled my issue with my door handle not working. Kept me informed all the way through the process. Couldn't have ask for a better guy.

Mike was amazing and extremely helpful. The whole team great! This was the easiest and fast vehicle purchasing experience I have been through. Highly recommended Chesrown!

Went above and beyond for my oil change and tire rotation!

Todd Blair always makes the transactions of new truck purchases hassle free. Very easy to work with.

I have purchased 11 vehicles from your dealership and I am always happy to recommend Chesrown to everyone.

I came in with a price in mind. I knew how much I wanted to put down and what I was looking at for monthly payments. I was able to get exactly what I wanted. When I explained the vehicle size I needed the new exactly what to put me in. I knew I was coming in to look at used cars, and Devin knew exactly what to put me in by what I said I wanted. I would highly recommend coming out here prices are great this is the second time I have gotten a car from here.

They always do a good job. Probably one of the most honest dealerships I've ever dealt with. Of course dealerships are a little bit more expensive than other places, but you also get what you pay for.

Chesrown has always provided me with excellent customer service. My last two vehicles were purchased used through them and they have been fantastic.

Fix a battery drain it took a month but fixed it for $100

We worked with Jim Thompson, whom was a delight to work with! He had a great attitude and made the process smooth. He never was pushy and provided excellent customer service. Highly recommend!!

We went to different dealerships to see different cars. This was BY FAR the best experience. Taylor was amazing answering all of our questions. Even if she didn’t know the answer, she made sure she found the right information. Go buy your next car from them! You won’t regret it!

In and out in less than 30 minutes. Always nice when you have an appointment and it’s on time

Great overall experience!

Excellent experience! 💯 would work with Desmond again! Thank you! Dog approved!

Excellent sales and service department!

Nice place, Tom Mason took good care of me.

The salesman Joe and the manager Benji were great, they were patient with me and helped me secure a deal that was financially sustainable for me and my family. I didn’t feel pressured, the entire process was very calm and the gentleman that helped finalize all of my paperwork was not pushy but gave me my options and didn’t pressure me at all. Thankful for everyone’s help and very happy with my new Chevy Trax!

Very nice staff working on your behalf. They even had popcorn...my favorite snack while doing the paperwork

Overall very good. Not 5 stars because vehicle wasn’t completely ready for delivery.

I feel that if you sincerely wanted a sale you could have come down on the sticker price! I was t asked my income which has changed plus my debt has changed! I love the car I have but would have easily been able to pay more a month!

Read at DealerRater

Very professional and quick to service.

I have gotten my last 3 brand new cars from Chesrown Chevrolet in lovely Delaware! I love the customer service and all the details that come with purchasing a vehicle, from the inviting clean atmosphere and friendly customer service from the time you check in to the when you check out. Chesrown has proven to be a high ranking, customer satisfaction dealership and I highly recommend. They have quick service and no hassle updates on your vehicles needs, as well as amenities like coffee, breakfast snacks, free wifi with charging station, tv area, play space for the kiddos, and a free ... Read More

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Google - Aug 1, 2026

I have gotten my last 3 brand new cars from Chesrown Chevrolet in lovely Delaware! I love the customer service and all the details that come with purchasing a vehicle, from the inviting clean atmosphere and friendly customer service from the time you check in to the when you check out. Chesrown has proven to be a high ranking, customer satisfaction dealership and I highly recommend. They have quick service and no hassle updates on your vehicles needs, as well as amenities like coffee, breakfast snacks, free wifi with charging station, tv area, play space for the kiddos, and a free car wash voucher (when applicable). Got to love that Chesrown as much as I love my Chevrolet!

Didn't like fee's on credit card

I personally HIGHLY recommend Jim in sales. He knows how to treat his customers and goes above and beyond for them without any of the high pressure sales tactics many other dealerships use.

Tom and Nick made the process quick and easy. They were transparent with the details and made it one the easiest car buying experience I have ever had.

Very impressed with this stores service department. Fast and transparent. Great work!

Great experience with Taylor. This is not our first and won't be our last vehicle we purchase from Chesrown.

Everyone was very nice and helpful. The service was good and I didn't have to wait on my truck long. Thank u .

Service reps were professional and friendly. My vehicle was ready before the estimated time.

Excellent experience!

Jim Thompson was great to deal with and he worked very hard to find the perfect truck for me!

I’d recommend Chesrown to anyone looking to buy or lease a car. I’ve leased several cars and recently bought my lease. From excellent customer service to fantastic maintenance appointments, Chesrown has continually met all my needs.

Customer service was awesome. Got oil change and tire rotation. In and out within thirty minutes.

Jim Thompson and the entire team were awesome to deal with!

Everyone was helpful at the dealership. Our salesperson, Devin Damron, was extremely professional, friendly, knowledgeable, personable, and helpful; we would highly recommend talking with him if you are looking for a new vehicle.

All around great service. Tom Mason was my advisor and is always friendly, helpful, and great customer service. Everyone that works there is great to work with.

James is the best service advisor I’ve ever had. I’m 74 years old and have owned a many vehicles. All GM. He does what he says he’s going to do. He knows what he’s talking about. He’s polite, thorough, straightforward, and honest. So my experience with the dealership is centered around James and I would highly recommend anybody to schedule your service with him and you’ll get the best possible service.

staff is very friendly and extremely helpful. Always responsive and take care of me well

Came in for s1st oil change and tire rotation. In and out in 15 minutes. Personnel were very friendly and courteous.

Clean. Got right on my service

My car is fixed, and it's running great, so I'm happy with the quality of the repair. The online scheduling process was just okay. The AI assistant incorrectly told me that I couldn't drop my car off the night before, but I was able to do so. That information should be updated to avoid confusion. I was also disappointed that the dealership charges a 3% fee for using a credit card. Given the cost of dealership service, this feels unnecessary and left a negative impression. I requested a loaner vehicle but never received a callback or any follow-up, ... Read More

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Google - Jul 15, 2026

My car is fixed, and it's running great, so I'm happy with the quality of the repair. The online scheduling process was just okay. The AI assistant incorrectly told me that I couldn't drop my car off the night before, but I was able to do so. That information should be updated to avoid confusion. I was also disappointed that the dealership charges a 3% fee for using a credit card. Given the cost of dealership service, this feels unnecessary and left a negative impression. I requested a loaner vehicle but never received a callback or any follow-up, which was frustrating. On the positive side, I really liked the online service app. It kept me informed throughout the repair process with timely updates, and I appreciated being able to check the status of my vehicle. Overall, the repair was completed successfully, and my car is working great.

Quality and timely work and friendly, knowledgeable team members