Customer Testimonials

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Facebook Apr 18, 2018
 

We wanted to share our incredible experience with Chesrown, after purchasing a preowned Tahoe we brought it in for service and a list of items we wanted repaired. Mistakenly we were under the impression that some of the items should have been fixed prior to selling the car. We were shocked with the estimate and even more bummed when nothing was covered under the extended warranty. The issues would have most definitely impacted our negotiations and possibly even not buying the... car. After expressing some frustration with management and receiving clarification about the details, they very generously repaired almost all of the items with no cost to us when they absolutely had no obligation to do so. They went well above the industry standards for customer service and we inturn were very grateful and beyond impressed. Robert Meade was understanding, kind and very professional. What he did for us has made us loyal Chesrown customers indefinitely! See More

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Google Apr 18, 2018
 

We wanted to share our incredible experience with Chesrown, after purchasing a preowned Tahoe we brought it in for service and a list of items we wanted repaired. Mistakenly we were under the impression that some of the items should have been fixed prior to selling the car. We were shocked with the estimate and even more bummed when nothing was covered under the extended warranty. The issues would have most definitely impacted our negotiations and possibly even not buying the car. After expressing some frustration with management and receiving clarification about the details, they very generously repaired almost all of the items with no cost to us when they absolutely had no obligation to do so. They went well above the industry standards for customer service and we inturn were very grateful and beyond impressed. Robert Meade was understanding, kind and very professional. What he did for us has made us loyal Chesrown customers indefinitely!

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Cargurus Apr 16, 2018
 

Good knowledge and not pushy. Free lifetime maintenance!

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Cargurus Apr 15, 2018
 

I ended up buying this Traverse from Chesrown. They were helpful during the process. I’m still waiting for them to answer my question about replacing the radio that doesn’t work correctly. They were supposed to call last week but still haven’t heard from them yet.

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Google Apr 9, 2018
 
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Google Apr 7, 2018
 

Update 4.6.2018:*******************Shortly after posting this review I received a very sincere phone call from Joey Gill apologizing for the on-going issues, asking what he could do to remedy my frustration. Joey went above and beyond to “make things right.” Ultimately, he drove to my house, picked up my car, dropped off a loaner vehicle and had my Suburban fully detailed and returned to me. He was direct, made no excuses for what happened and apologized for the inconvenience. I couldn’t ask for anything more and appreciate the effort he made to personally address my issue.*******************Service continues to leave my car a mess. Every time it’s in for an oil change I find fingerprints and boot prints inside the car. I’ve raised this with the dealership and GM to no avail. The reason I bought the car from Chesrown was because they offered free oil change and tire rotation for the life of the vehicle. Nothing is free. My time or my money to clean up their mess. Beware.

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Google Apr 7, 2018
 
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Google Apr 6, 2018
 
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Google Mar 31, 2018
 

Excellent staff and service. Always !!

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Google Mar 29, 2018
 

Good selection of vehicles, both new and used. Their staff is friendly and helpful

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