I had a great experience with Ron D. in buying a used minivan. I live in Colorado and I did all my research remotely, and Ron helped provide everything I needed and got me a reasonable price for the van. He worked with me to hold the van while I flew in from Colorado. When I got there the van was prepped and ready to inspect and test drive, and we did the paperwork in a matter of 30 minutes. Ron had me in and out in no time and driving our new van back to Colorado. The only reason for 4 stars instead of 5 was that I felt the management could have done a little better on price based on comparable fair market values. But nonetheless, excellent overall experience.
Great Follow up!
Our purchase of a new car was prompted by my old car deciding to die in the middle of the work week. What normally would have been a very stressful situation was made easy and enjoyable by Tom Stephens and the other great folks at Chesrown. Tom understood our needs and price range and made sure we left with the right vehicle for us. We love our new Terrain and recommend this dealership to others searching for a new vehicle!
I purchased my brand new, GMC Yukon Denali from Chesrown in May 18'. Since that time, Jason Landen and Mark Callicoat have ALWAYS treated me like family. Jason bends over backwards to accommodate my hectic schedule and vehicle service needs. Mark goes the extra mile by taking time after each maintenance visit to explain what he did to my truck and what he's seeing and what I need to do next regarding preventative maintenance. He doesn't hassle me for unnecessary/expensive parts. He does suggest the best part available based on my driving habits. One last comment - this will tell you the type of professional dealership the Chesrown family is. Towards the end of last year, I texted my salesman (Mike) a question about setting up an oil change appointment. Mike replied "Hey Vince, unfortunately, I'm no longer with Chesrown but I can help. What's going on?" Not wanting to disturb him, I told Mike I'd go a different route and contact the main service department. Mike insisted he help me. Mike put me in touch with Jason (used car lot service manager). From that point on, Jason has always treated me like I'm the most important Chesrown customer. Polite, courteous, professional, friendly and prompt. Jason and Mark Callicoat are the reasons I'm a Chesrown for life customer!!! You guys rock HIGH 5!!!
Walk into the dealership and everybody greets you and is excited to help you, very welcoming. Jim helped us the first day when I had no idea what i wanted and really was patient and gave me all my options. Very personable and kind and made a potentially stressful purchase a lot more fun. The next time we went Jim had prior engagements so I was helped By John. He ran around every which way he could to make sure I was happy in my new car and to get me into the right car for me. He explained everything and made sure I was comfortable in the car. Dave did my financing and was amazing and was able to get me a much better deal than I found anywhere else. He obviously is very knowledgable and good at what he does. Ask for them when you go in!! Very friendly service and I will continue to buy my cars here!
1st class dealership......couldn't be more pleased with the purchase experience
They're the best! Ed Sheldon is so great at his job and makes everything a breeze! I contacted him first to get the ball rolling. He and Tom Stephens did a great job helping us purchase a new car and have it home in 2 days! I appreciate how promptly they worked and how openly they communicated with us through the short process! I did everything from home except sign the papers. When I went to sign and pick up my car, we were in and out in an hour! Way to go Chesrown! Thank you 🙂
Very happy with salesman Tom. Great experience buying used SUV. Let me take SUV for half day trip to my Dad to hav him look over car. Out of state purchase and trade in of my old car. They facilitated everything including overnight shipment of paperwork and title. Overall very happy with the experience.